Terms of Service

1. Who we are

This website, volkov.am, and the services described on it are operated by Maksim Volkov IE (Individual Entrepreneur), registered in the Republic of Armenia, TIN 2103840819, with a registered address at N. Shengavit 11 Str., Bldg. 37, Apt. 7, Yerevan 0074, Armenia. In these terms, "we", "us" and "our" refer to Maksim Volkov IE; "you" and "Client" refer to the person or company using this website or engaging our services.

We trade under the name Volkov. We can be reached at hello [at] volkov.am or on Telegram at @itmaks.

2. Scope of these terms

These terms cover two different things, and it is worth keeping them apart:

• Use of this website. Sections 12 to 15 apply to anyone browsing volkov.am.
• Our services. The remaining sections apply when you engage us for development, CRM, mobile, SEO or support work.

Where we sign a separate agreement, statement of work, or proposal with a Client, that document takes precedence over these terms for anything it addresses explicitly. These terms fill the gaps rather than override the contract.

3. Services and engagement

We provide software development and digital marketing services, including web development, complex online services, turn-key CRM, mobile applications, search engine optimisation, and ongoing support and maintenance.

Work begins only after we agree in writing on the scope, timeline and fee. An estimate, quote or proposal is not a contract until both sides confirm it. Estimates are based on the information available at the time; if the requirements change materially, we will re-quote before continuing.

Unless a written agreement says otherwise, delivery dates are targets rather than guarantees, and depend on the Client providing content, access and feedback on time.

4. Fees and payment

Fees, currency, payment schedule and invoicing terms are set out in the individual proposal or agreement. Unless agreed otherwise:

• invoices are payable within 10 business days of issue;
• project work is normally split into stages, with a prepayment for the first stage;
• retainer and support contracts are invoiced monthly in advance;
• bank fees, currency conversion costs and any local taxes on the Client's side are borne by the Client.

We may pause work on overdue invoices after giving written notice. Third-party costs (hosting, licences, paid APIs, advertising budgets) are not included in our fees unless the agreement says so.

5. Intellectual property

On full payment for the relevant stage, the Client receives ownership of the deliverables created specifically for the Client — source code, designs and content produced under the engagement.

This does not extend to:

• our pre-existing materials — internal libraries, tooling, boilerplate and know-how we developed before or outside the engagement. These stay ours, and you receive a perpetual, non-exclusive licence to use them as part of the delivered work;
• third-party components — open-source packages, commercial licences, fonts, stock media, which remain governed by their own licences.

Unless the Client asks us in writing not to, we may name the Client and show non-confidential parts of the work in our portfolio and marketing materials.

6. Client responsibilities

To do our job we need the Client to:

• provide accurate information, content and brand assets;
• grant the access required (hosting, domain, repositories, analytics, ad accounts);
• nominate a person authorised to approve work and answer questions;
• respond to review requests within a reasonable time;
• hold the rights to any material handed to us for use in the project.

The Client is responsible for the legality of its own business, products and the content it asks us to publish.

7. Confidentiality

Each side agrees to keep the other's non-public information confidential and to use it only for the engagement. This does not apply to information that is already public, was already known, or must be disclosed by law. Confidentiality survives the end of the engagement.

8. Third-party services

Projects usually rely on third-party providers — hosting, payment providers, analytics, email delivery, app stores, AI providers. We integrate them with care, but we do not control them and are not responsible for their availability, pricing changes, policy changes or their own terms. Where a third party charges the Client directly, that relationship is between the Client and that provider.

9. Warranties and disclaimers

We warrant that we will perform the services with reasonable skill and care, in a professional manner, using appropriately experienced people.

We do not warrant that software will be free of all defects, that a site will be available without interruption, or that any particular commercial outcome will follow. In particular, we do not guarantee specific search engine rankings, traffic volumes or revenue: search engines, app stores and advertising platforms are controlled by third parties and change their rules without notice.

Except as stated in this section, and to the extent permitted by law, the services and this website are provided "as is" without further warranties.

10. Limitation of liability

To the extent permitted by applicable law, our total aggregate liability arising out of or in connection with an engagement is limited to the fees actually paid by the Client to us for that engagement in the six months preceding the event giving rise to the claim.

We are not liable for indirect or consequential loss, loss of profit, loss of business, loss of goodwill, or loss or corruption of data, except where such loss results from our wilful misconduct or gross negligence. Nothing in these terms excludes liability that cannot be excluded under the law of the Republic of Armenia.

11. Term and termination

Either side may terminate an engagement by giving written notice as set out in the relevant agreement, or, where no notice period is agreed, with 14 days' written notice. Retainer and support contracts may be terminated at the end of a paid month.

On termination the Client pays for all work performed and all third-party costs committed up to the termination date. On request and after settlement, we hand over the work completed to that point.

12. Use of this website

You may browse volkov.am and use the information on it for your own purposes. You may not use the site to break the law, attempt to gain unauthorised access to it, interfere with its operation, or scrape it in a way that places an unreasonable load on it.

The content of this website — text, design, code and layout — belongs to us or our licensors, except for third-party trademarks and client names, which belong to their owners. Client names shown in the Work section are referenced to describe work we performed and do not imply endorsement.

The site may link to external sites we do not control. We are not responsible for their content or their practices.

13. Changes to these terms

We may update these terms from time to time. The version published on this page at the time you use the site or enter an engagement is the version that applies. The date at the top of this page shows when it was last changed. Material changes do not apply retroactively to engagements already agreed.

14. Governing law and disputes

These terms are governed by the law of the Republic of Armenia, without regard to conflict-of-law rules. We will try to resolve any dispute through direct negotiation first — write to us and we will respond. If that fails, the dispute is to be settled by the competent courts of the Republic of Armenia, unless a separate signed agreement provides another forum.

If any provision of these terms is found unenforceable, the rest remains in force.

15. Contact